Customer Support
We're here to help with your account and billing needs.
Text Us
Reply to any pick alert and it reaches the team.
Subscribers with text alerts onSupport Guidelines
Response Times
Our support team operates Monday - Friday, 9:00 AM - 6:00 PM EST. We aim to respond to all inquiries within 24-48 business hours.
Billing & Subscriptions
You can manage your subscription, update payment methods, or cancel at any time via your Account Settings. As outlined in our Refund Policy, all sales are final and we do not offer refunds for partial subscription periods. The one exception is an automatic renewal you did not intend: email support within 48 hours of the renewal charge and we will refund it in full and cancel future billing.
Ban & Suspension Policy
We maintain a zero-tolerance policy for chargebacks, payment disputes, and Terms of Service violations. Ban actions are permanent and our support team does not review appeal requests.
Legal documents: Terms of Service | Privacy Policy